RETURNS

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As an ANKOH client, you're entitled to a 14 day return window once you receive your package.

The return package must be sent within the 14 day return window.

The shipping costs are for the customer.

Please send us an email with your order number and reasons for returning

and we will contact you with further details.

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If store credit is preferred over a refund we’ll be glad to offer you a 10% discount on your next purchase. 

For any of these requests please send us an e-mail and we’ll be happy to help you.

Please write your order number within your return package, if we're unable to identify your

return package your refund will not be processed.

 

Our return address:

Moo 1, 145/11,

Ban Tai, Koh Phangan,

Surat Thani 84280

 

 Earrings are non-returnable for reasons of safety and hygiene. No exceptions will be made.

We do not provide free return shipping labels. Shipping fees are non-returnable. 

The items must be returned in their original condition. No scratches, wear marks or broken pieces.

Items must be sent back including jewelry boxes and bags.

The packaging may not be the original but please make sure the necklaces do not tangle or get

damaged during transport.

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When you return one or more item purchased as a set - you will be charged the
full price of the remaining items without the set discount.

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If the items do not reach us in their original condition or are shipped 14 days

after the delivery we will not process refunds or store credit.

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We will not be held accountable on lost packages or any problems that may happen

during the return transportation.

Please allow up to 30 business days for your return package to reach our address

(depending on your location).

We’ll only issue the refund, store credit once the parcel is delivered to us.

In most cases, refunds will be processed within 7 business days of receiving the returned items.

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EXCHANGES

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We do not offer exchanges at this time.

 

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DEFECTIVE ITEMS

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If you receive a piece proven to be defective, we will provide store credit of equal value in its place.

If a refund is demanded the item must be returned to our office at your own expenses.

If the items are broken after a 30 day period following the receipt of your order,

we will not be responsible for their replacement or repair.

We are not responsible for lost items, either within the exchange period or after.

 

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CANCELLING OR REFUSING ORDERS

 

Please note our team works hard to get your order dispatched as quickly as possible,

once confirmed, we will not be able to cancel your order.

If you do not want to receive your purchase, you'll have to refuse it upon delivery.
We'll be able to refund it once we receive the returned package,

shipping costs will be deducted and may vary from country of destination.
If you're purchasing from outside Thailand, the return package will demand additional

customs fees, these will also be deducted from your purchase amount.